THE LEAN SYNERGY & SOLUTIONS APPROACH TO LEAN
This book is about the lean transformation at one hospital as told by the Servant Leaders that work at John C. Lincoln Medical Center. Part of their journey was implementing the Deason Daily Management System to engage everyone in their improvement journey. The results of this work is featured in this book which shares the story of a place that went from in-fighting, low satisfaction scores and poor employee engagement to a place where staff refer to one another as family and patients always come first. Together, they were able to increase quality while reducing cost, but more importantly, we enabled the staff to feel engaged as an integral part of the production process from start to finish. While the history and transformation of John C. Lincoln North Mountain Hospital is unique, the problems they faced prior to their transformation are the problems faced by every healthcare facility and practically every workplace. Servant Leadership is so much more than giving power to the people who do the work. It is about leading the way for transformation in the workplace. All proceeds from this book will support the continuation of the remarkable work of the John C. Lincoln Health Foundation
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